Cancellation & Refund Policy

Maruf WiFi packages are recurring monthly PayPal subscriptions. By subscribing, you authorize PayPal to charge the displayed monthly price until the subscription is cancelled.

1. Cancelling a subscription

You may cancel your subscription at any time through your PayPal account. Cancellation stops future automatic renewals but does not normally end service immediately.

2. Service after cancellation

After cancellation, your reseller account, Hotspot and PPPoE services remain available until the end of the period already paid for.

3. Expiry and seven-day restoration period

When the paid period ends, Hotspot and PPPoE authentication is suspended. Your reseller dashboard and existing operational data are preserved for seven days so you can start a new subscription and restore service.

4. Subscribing again

If you subscribe again within seven days using the same Maruf WiFi account email, your existing account and preserved services are restored automatically after successful PayPal approval.

5. Deletion after seven days

If you do not subscribe again before the restoration period ends, the PayPal-managed reseller account and its managed operational data are automatically deleted. Deleted operational data may not be recoverable.

6. Refund policy

There is no automatic refund for unused days or a partially used billing period. A duplicate charge or verified technical billing error may be reviewed if you contact support within seven days of the charge. Review does not guarantee a refund.

7. Failed payments

If an automatic payment fails, access continues only for the period already paid for. You should update your payment method or subscribe again before the paid period expires.

8. Contact support

For cancellation or billing assistance, contact WhatsApp +968 7724 6677 or email support@marufwifi.com.